I suggest that we now attempt to formulate such a list and myself or Alex (simply because those are the names I gave to watch for) then pass that on to the contact.
That is a good first step--it would be good if you would construct a list. When you have made it, please send me the list so I can verify that the problems really are problems.
I suggest that you ask people to report problems *to you alone* and not post them on any mailing list. It looks like the discussion on that list is counterproductive, and that a private discussion with Richard Morrell, conducted by someone who can be diplomatic, is the best way to get the problems corrected.
Note that one problem, a condition imposed by text on their web site, would be fixed by the change that they said they would install.
I would hope that by midnight UTC (+0000) tomorrow we could submit such a list, as the topics concerned have been fairly well discussed before.
There is no super rush--if it takes a week, that is fine. It is important *not* to feel an unnecessary sense of hurry, because that would tend to lead you to take a tone that is less than patient, and that would tend to interfere with resolving the problem in a friendly way.